CoreAge Rx Refund & Return Policy
At CoreAge Rx, we are committed to providing high-quality healthcare through safe, transparent, and affordable access to licensed medical providers and prescription medications. If you experience any issue with your order, please contact our Patient Care Team at +1 (888) 601-4976 or support@coreagerx.com so we can help resolve it quickly.
1. Prescription Medications – No Returns or Refunds
Federal and state pharmacy regulations PROHIBIT returns or refunds for prescription medications once dispensed. This is because each prescription is custom-compounded and prescribed specifically for you by a licensed healthcare provider.
When Sales Become Final
ALL SALES ARE FINAL once your prescription has been:
- Approved by a licensed provider, AND
- Transferred to our pharmacy for fulfillment
After this point, prescriptions cannot be canceled, refunded, or returned for any reason.
Before Your Order Is Final
You may cancel or modify your order at no cost by contacting our support team, but only if:
- Your prescription has NOT yet been approved by a provider, OR
- Your order has NOT yet been transmitted to the pharmacy
Non-Refundable Fees
The provider consultation fee ($50-$100, depending on your order) is NON-REFUNDABLE, even if:
- You cancel before pharmacy fulfillment
- Your prescription is not approved
- You change your mind about treatment
30-Day Order Finalization Clause:
Any order that remains active more than 30 days from the original purchase date will be considered fulfilled as a professional medical service, regardless of shipment status. After this period, the consultation, provider review, and prescription preparation are deemed completed, and no refund will be issued.
This ensures regulatory compliance and fair compensation for provider and pharmacy services already rendered.
If your package is lost or damaged during transit, we will immediately work with the carrier to replace or reship your medication at no additional cost.
2. Non-Prescription (Over-the-Counter) Products
Unopened, non-prescription items may be returned within 30 days of delivery for a full refund (minus shipping).
- Products must be sealed, unused, and in their original condition.
- Return shipping is the customer’s responsibility; COD shipments are not accepted.
- To initiate a return, contact support@coreagerx.com with your order number and reason for return.