CoreAge Rx Refund & Return Policy
At CoreAge Rx, we are committed to providing high-quality healthcare through safe, transparent, and affordable access to licensed medical providers and prescription medications. If you experience any issue with your order, please contact our Patient Care Team at (940) 400-4927 or support@coreagerx.com so we can help resolve it quickly.
1. Prescription Medications
Because prescription products are custom-compounded and prescribed specifically for each patient, federal and state pharmacy regulations prohibit returns or refunds once a prescription has been dispensed.
- Once payment has been authorized and your prescription has been approved by a licensed provider and transferred to our pharmacy for fulfillment, all sales are final.
- You may cancel or edit your order any time prior to provider approval or pharmacy fulfillment by contacting our support team.
- After the order is approved or transmitted to the pharmacy, it cannot be canceled, refunded, or returned.
30-Day Order Finalization Clause:
Any order that remains active more than 30 days from the original purchase date will be considered fulfilled as a professional medical service, regardless of shipment status. After this period, the consultation, provider review, and prescription preparation are deemed completed, and no refund will be issued.
This ensures regulatory compliance and fair compensation for provider and pharmacy services already rendered.
If your package is lost or damaged during transit, we will immediately work with the carrier to replace or reship your medication at no additional cost.
2. Non-Prescription (Over-the-Counter) Products
Unopened, non-prescription items may be returned within 30 days of delivery for a full refund (minus shipping).
- Products must be sealed, unused, and in their original condition.
- Return shipping is the customer’s responsibility; COD shipments are not accepted.
- To initiate a return, contact support@coreagerx.com with your order number and reason for return.